Refund Policy

We want you to be happy with your order. Since our products ship from suppliers overseas, here's how refunds and replacements work.

When you're eligible for a refund or replacement

• Your item arrives damaged or defective
• You received the wrong item, or one significantly different from its description
• Your order doesn't arrive within a reasonable time and tracking shows it as lost

How to request one

Contact us through our contact page within 14 days of delivery (or of the expected delivery date, if your order never arrives). Please include your order number and, for damaged or incorrect items, a photo of what you received.

Because items ship internationally, we generally won't ask you to send anything back — we'll review your request and issue a refund or replacement directly.

Refund timing

Approved refunds are issued to your original PayPal payment method and typically appear within 5–10 business days, depending on PayPal.

What isn't covered

Change-of-mind returns aren't offered once an order has been placed with our supplier, since items are sourced individually per order rather than held in our own stock. If in doubt, reach out before ordering and we're happy to help.

Contact us

Reach us via our contact page or at marvelouscart.official@gmail.com.